Refund policy

Return Policy
All non-software items can be returned within 30 days of receiving the item. Items must be returned in the original manufacturer’s packaging, so we recommend you keep your packaging for at least the first 30 days.
Software items are eligible for returns within 30 days, but only if they have not been licensed. Once software is licensed, we are unable to accept them back.

All refunds will be paid my company check within 5 business days of receiving the items. If you wish to return an item, please contact us via email (support@jaltestdiagnostictools.au) or phone (+61 399 614 378) to obtain a Return Goods Authorization (RGA).